Payment methods
Scopiq is an online service; we do not ship any goods — you pay a monthly subscription for a plan. Prices in the pricing list include VAT, so you pay exactly what you see. The net amount and VAT are shown separately on the invoice.
Payment gateway provider
Online payments are processed for us by Comgate, a.s. You enter your payment details directly on its secure gateway; Scopiq has no access to your card number and does not store it.
Comgate payment gatewayCard payment
We accept VISA and Mastercard. The plan is activated immediately after the payment is confirmed.
- 1In the app you choose a plan and select card payment.
- 2We redirect you to the secure Comgate payment gateway. You enter your card details there — Scopiq never sees or stores them.
- 3You confirm the payment with your bank (3-D Secure), usually in a mobile app or with an SMS code.
- 4After confirmation the gateway returns you to Scopiq. We activate the plan as soon as the bank confirms the payment — usually within seconds.
Bank transfer
Suitable for companies that pay against an invoice. We activate the plan once the payment arrives.
- 1In the app you choose a plan and select bank transfer.
- 2We issue a proforma invoice with the IBAN, a variable symbol and the amount. You will find it in the Billing section and we also send it by e-mail.
- 3You pay the amount from your account — remember to include the variable symbol, we use it to match the payment.
- 4Once the payment arrives we issue the final invoice and activate the plan.
Payment complaints and questions
If you have a question about the payment itself or want to file a complaint about it, contact the gateway operator directly:
Questions about the subscription
Questions about plans, invoices or the service itself are handled directly by the operator of Scopiq:
Detailed terms of the subscription, due dates and termination can be found in the terms and conditions.